Invalid Credentials

If you are seeing this error:

Open

Then either the:

1. Account

2. Username

3. Password

Typed into the login screen is incorrect.

Or the user has been disabled.

Please try the following:

1. Make sure your “Cap Lock” button is not accidentally enabled on your keyboard.

2. Make sure your “Num Lock” button is not accidentally enabled on your keyboard.

3. Click the “eye lash” beside the password field

   Open

   

4. to see the typed in password and make sure it is correct.
   
   

5. Make sure you are correctly typing in the Account, Username and Password correctly.

   1. A simple trick is to:

      1. Erase all the login fields that are pre-populated.

      2. Retype in your account, username and password into Notepad.

      3. Then copy and paste the account, username and password - one at a time - from Notepad to the login screen.

6. Have another user who has access to the “Staff” tab check your login credentials and profile.

If you have tried all the above and are still having an issue, please:

1. Contact Support Directly and provide them with:

   1. The displayed error message.

   2. Saying you have tried all the above solutions.

   3. Your Account.

   4. Your Username.

   5. Your Password.

(go back to Trouble Shooting Trips and Tricks home page)