How to Create a Support Account

Owned by Gord More (Unlicensed)
Last updated: Jun 16, 2016

Creating a Support Account with IDS allows you to quickly create support tickets and receive the support you need fast.

It also allows you to view previous support history, to help you remember how you solved a problem in the past. 

If you are an existing IDS customer with an active account, you can go ahead and create a new account.

Step-by-step guide

  1. Go to: https://idsservices.atlassian.net/servicedesk/customer/portal/1
  2. Click on "Sign up for an account"
  3. Enter in your email address. If you have a corporate email address, please use it. While we can accept gmail, hotmail, yahoo, msn type email addresses, we prefer to work with your real work email address. 
  4. Enter in a password.
  5. Enter in your full name, first name and last name.
  6. Click on "Sign Up."
     

Once you have created an account, you will be able to login in and review previous support tickets. This is a great way to remember a previous solution. To do this, do the following:

  1. With the email address and password created above, login into IDS's Support Portal: https://idsservices.atlassian.net/servicedesk/customer/portal/1.
  2. On the top right hand side of the screen, click on "Requests."
  3. Use the first drop down to select:
    1. "Any Status" to view a support ticket.
    2. "Open requests" to view any support ticket that is still active
    3. "Closed requests" to view any support ticket that was resolved.
  4. When you see the Support Ticket you are looking for, click on its "Reference" ID to read the history and details.