Connectivity with PC Client

1. On a computer that is having an issue with IDS, go to http://www.speedtest.net/ and run a speedtest.
2. If the website will not load, if its slow to load, if your ping is over 100 ms, if your download or upload speed is less than 1 M, that means the internet connection to that computer is not functioning as it should, you will need to contact your IT Manager and/or your Internet Supplier.
3. Windows Updates and other software program updates will slow down your computer and take up a lot of bandwidth. Please check to see if any program is doing an update.
4. Close down all programs on your computer, including IDS. Then start each program, one at a time. This will allow you to see if another program is making your computer run slowly.
5. Regardless of the points above's results, you should also try turning the effected computer complete off (not restart, but shutdown), then turn it back on.
6. If one computer is having an issue and other computers are not, that means your office network and IDS are working, its something wrong with that one computer. At this point you do need to contact your IT Support.

1. Check that Cap Locks and Num locks is off.
2. Can you login using the same company name, username and/or password on a different computer.
3. On another computer, logged in as an "Admin", go to the staff members screen.
   1. Check to make sure the user is "enabled",
   2. Double check the username.
   3. To see if the password has changed, click the "Audit" button.
   4. NOTE: If you change the password, please allow a few minutes for the new password to pass through the system.
4. On your computer, open up "Notepad", then in "Notepad" do the following:
   1. Type the company name. 
   2. Carefully highlight the company name so that you dont include any spaces. 
   3. Right click and select copy
   4. In the IDS Login Page, click in the company name field, erase everything in that field, then press control (ctrl) and v at the same time.
   5. do the same for username and password.
5. Trying loggin into the same computer with a different username and password

IDS does not recommend running Java 1.8 or higher. To check your java version, do the following:

1. Go to your computer’s control panel.
2. The top right hand side of that screen, you will see “Search Control Panel”
3. In “Search Control Panel”, type in “Java”
4. Double Click on the Java icon
5. Click on the “About” button
6. Under the Java icon, you will see a Version number, such as “Version 7 update 25”

If you have 8 or higher, please delete from your computer, then install install Java from this link: Java 1.6