Problem
After a couple of years of issues for a Canadian Customer of IDS, its a known issue that Shaw's Managed Services will flag IDS Messages as a possible virus / malware / trojan attack and either slow or filter out these messages.
Shaw was made aware of this issue in 2016 and has yet to fully resolve this issue.
IDS's Vancouver Office does use a normal Shaw Internet Connection and have never had an issue, this issue is only with Shaw's Managed Services.
As such, IDS strongly recommends that our clients not use Shaw's Managed Services. If you are currently using Shaw's Managed Services, you will need to revert back to a normal Shaw Internet Connection.
Related articles