IDS Mobile Trouble Shooting Tips and Tricks

Login Error - Invalid Credentials

For help with this error on IDS Mobile, please see this article:

Error - Invalid Credentials

Error - Please correct the time on the device

For help with this error on IDS Mobile, please see this article:

Error - Please correct the time on the device.

Sign in Button is Grayed Out

On the IDS Mobile login screen, if you cant click the “sign in” button because its grayed out, please see this article

Sign In Button is grayed out.

IDS Mobile Supported Devices

To see a list of what devices have been tested by IDS to work with IDS Mobile

IDS Mobile Supported Devices.

Connectivity with Android App

Help with Connectivity Issues between IDS Mobile and IDS’s Servers

Connectivity with Android App.