Problem
Your customer cant access www.internetdispatcher.net or cant login into the online shipping system via a browser (Internet Explorer, Firefox or Chrome)
Solution
First, what you need to do
- In IDS PC Client on your computer, go to the Account Entry Screen:
- Check that both "enabled" tick boxes are checked. If not, click them and press update
- In the admin section on the bottom of the page, check there is a username and a password. If blank, create a username and / or password and then update.
- Click on "edit address book." This should open up your internet browser (Internet Explorer, Firefox or Chrome), then display their address book. On this screen, click on "Ship Now." You have now logged into the online shipping portal as that user. This confirms that IDS is working and that the login details are correct. See the section below.
Next, what your customer needs to do
Either send the link of this article to your client (
- In IDS PC Client on your computer, go to the Account Entry Screen:
- Check that both "enabled" tick boxes are checked. If not, click them and press update
- In the admin section on the bottom of the page, check there is a username and a password. If blank, create a username and / or password and then update.
- Click on "edit address book." This should open up your internet browser (Internet Explorer, Firefox or Chrome), then display their address book. On this screen, click on "Ship Now." You have now logged into the online shipping portal as that user. This confirms that IDS is working and that the login details are correct. See the section below.
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