The following article describes how to Create a New Customer in IDS 2 Dispatch.

Creating a New Shipment

Step-by-step guide

1. Click on the "Accounts" tab 
   
2. You will be working in the "Create/Edit Accounts" Section.
   
3. The first step is to decide on the Account Code for this client. Account codes:

   1. Cant contain spaces

   2. Cant contain special characters such as "!@#$%^&*()_+-={}[]|\:;"'<,>.?/"

   3. Can only be numbers and/or letter

      Account Codes will be locked when you first create them. You will NOT be allowed to change the account code field once you have saved them

4. Enter in your unique account code here:
   
5. You will notice, IDs changes the Account Code by prefixing it your company's account name. This ensures that all accounts are unique.
   1. For example if 2 IDS clients have an account of: 12345 or ABCDE
   2. By adding your Company's name infront of the Account, it ensures that Account Code is unique.
   3. This is to protect you company and your customers.
      
6. Enter in the Account Name.
   1. Unlike the Account Codes, Account Names have no restrictions and can be changed in the future.
   2. Account Names will be visible to your clients.
      
7. Enter in the Account's Admin Name. 
   1. The first part of this name will make up part of the login your customer will use to login to their Online Shipping Portal (which allows them to enter in new Shipments, Track and Trace Shipments).
      
8. Then enter in the Account's Admin's main phone number.
   
9. Then enter in the Account's Admin's email address.
   1. When you save this account for the first time, this email address will be used to send this person a "Welcome Email" with their login credentials for the Online Shipping Portal (which allows them to enter in new Shipments, Track and Trace Shipments). 
   2. Will be used when you click the button labelled "Send Welcome Email" located on the bottom of this screen.
      
10. Now enter in their password
    1. This will be used by your client to login to the Online Shipping Portal (which allows them to enter in new Shipments, Track and Trace Shipments).
    2. You will have to enter it in twice. 
       1. Once in the field labelled "Admin Password (Required)"
       2. The second time in the field labelled "Password Confirmation (Required)"
          
       3. If you need to see what you typed into these 2 fields ( "Admin Password (Required)" and  "Password Confirmation (Required)"). Click the eye icon.