In the Rate Wizard (must be logged into IDS as an Admin) navigate to the Service Level Screen
- Write the Service Level name in Notepad on your computer or on a piece of paper.. Write it down exactly. This includes case. For example, "Regular" needs to be written down as "Regular" not "regular."
- Note any "Cutoff Hrs", this would show in the service level string as "END time:" Example "END time: 1630."
- Note any Valid Packages, this would show in the service level string as "Valid Packages: Standard."
To be clear service level "Strings" are found on the bottom of the service level pop up screen.
An example of a string would be:
Service[Regular, DEL hrs: 0, END time: 1200, Valid Packages: Standard (1)]
- after making your notes, highlight the service level on the bottom of the page.
- Click "Del." Yes, you are deleting it. But remember, we dont actually purge anything, your data is still safely in the database.
- Now create the service level again as you have noted above. BUT with your change..
- Dont forget to press "Update Services NOW", when you are done.
To test you will need to restart IDS.
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