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This article will help you when IDS's App running on your Android Phone cant connect or is running slowly. This article covers the following issues.

  • Incorrect login details, unable to login.
  • Couldn't fetch update availability.
  • Error: Couldn't contact server, perhaps out of range. 
  • New Shipments not appearing on the device.
  • Shipment status not removing shipments from device. 

General

Before we breaking down into different errors, its important to do the following

Mobile Connectivity

Its important to know that a modern smart phone has more that one "channel." For example a voice phone call uses a "channel" that is different than a text or sms message. It is very common that you can make a phone call on a phone, but you cant browse the internet.

Its all important to know that data to app such as IDS has a totally different "path" than email or your phone's internet browser. While it is rare, it has happen that a phone can go to a website, but all 3rd Party Apps cant access the internet.

  1. Make sure the phone is not in "Airplane" Mode.
  2. Check the phone's signal strength icon to ensure you have enough signal.
  3. Check to make sure the phone is not in Emergency Mode. Most of the time this is displayed with an "E" beside the signal strength icon. If this is the case, call you phone's provider.
  4. Check to make sure your phone is not "Roaming". Unless you have a Roaming Package, you may have your phone's data blocked by your phone's provider.
  5. Open up your phone's internet browser. Do a search or go to a website, !!that you have never been too on the phone!! If you cant browser, call your phone's provider.
  6. Open up another app that is !!NOT!! facebook, twitter, instragram or another well known app and see if that app can connect. Do note facebook type apps are not 3rd Party apps and have a different "channel." If the other app cant connect to the internet, call your phone's provider.
  7. If your phone has a removable battery, pull the battery out, count to 30, then put the battery back in the phone.
  8. If your phone does not have a removable battery, restart the phone.
  9. If you can launch IDS on the login page, try a different server from the server dropdown. Dont use "Custom" that is a testing server and doesnt use your live shipment data.
  10. Check to see if other phones can login to IDS. If other phone's can login IDS, there could be something faulty with that phone.
  11. Check to see if you can login to IDS on another phone. If you can, there could be something faulty with the phone.

 

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