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1. If you cant connect to speedtest link, then your computer has lost all internet connection. Please contact your company’s IT Department and/or Internet Service Provider.

2. If you can connect but the test provided on the link above shows a:

   1. download speed of less than 1 Mbps.

   2. download speed being measured in of Kbps.

   3. a ping of 1000 ms or more.

   4. Then you need to contact your company’s IT Department and/or Internet Service Provider.

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1. Take a screen shot of your test results from https://www.speedtest.net/

   1. You can use the Windows 10 Snipping Tool

2. Contact Support Directly and provide them with:

   1. the screenshot from your Speedtest.

   2. the username of the person who is experiencing the issue.

(go back to Trouble Shooting Trips and Tricks home page)