...
Make sure your “Cap Lock” button is not accidentally enabled on your keyboard.
Make sure your “Num Lock” button is not accidentally enabled on your keyboard.
Click the “eye lash” beside the password field
to see the typed in password and make sure it is correct.
Make sure you are correctly typing in the Account, Username and Password correctly.
A simple trick is to:
Erase all the login fields that are pre-populated.
Type Retype in your account, username and password into Notepadso you can see them clearly.
Then copy and paste the account, username and password - one at a time - from Notepad to the login screen.
Have another user who has access to the “Staff” tab check your login credentials and profile.
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Contact Support Directly and provide them with:
The displayed error message.
Saying you have tried all the above solutions.
Your Account.
Your Username.
Your Password.