How to Edit a Service Level

Owned by Gord More (Unlicensed)
Last updated: May 06, 2016
1 min read

In the Rate Wizard (must be logged into IDS as an Admin) navigate to the Service Level Screen

  • Write the Service Level name in Notepad on your computer or on a piece of paper.. Write it down exactly. This includes case. For example, "Regular" needs to be written down as "Regular" not "regular."
  • Note any "Cutoff Hrs", this would show in the service level string as "END time:" Example "END time: 1630."
  • Note any Valid Packages, this would show in the service level string as "Valid Packages: Standard."

To be clear service level "Strings" are found on the bottom of the service level pop up screen.

An example of a string would be:

Service[Regular, DEL hrs: 0, END time: 1200, Valid Packages: Standard (1)]

  • after making your notes, highlight the service level on the bottom of the page.
  • Click "Del." Yes, you are deleting it. But remember, we dont actually purge anything, your data is still safely in the database. 
  • Then press update!
  • Now create the service level again as you have noted above. BUT with your change..
  • Dont forget to press "Update Services NOW", when you are done.

To test you will need to restart IDS.