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Your customer cant access www.internetdispatcher.net or cant login into the online shipping system via a browser (Internet Explorer, Firefox or Chrome)
Solution
IMPORTANT! We have noticed that computers running XP are now having a lot of issues browsing the internet. Please click on and read this article (Windows XP Issues) and make sure your client is not on XP. If they are, you will be doing them a service by passing on this article to them: Windows XP Issues
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| title | First, what you need to do |
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- In IDS's PC Client on your computer, go to the Account Entry Screen, pull up this client record.
- Check that both "enabled" tick boxes are checked for them. If not, check them and press update
- In the admin section on the bottom of the page, check there is a username and a password. If blank, create a username and / or password and then update.
- Click on "edit address book." This should open up your internet browser (Internet Explorer, Firefox or Chrome), then display their address book. On this screen, click on "Ship Now." You have now logged into the online shipping portal as your client. This confirms that IDS is working and that the login details are correct. See the next section for more help.
- Send your client the Account ID, the User ID and Password as you see it in the Account Entry Screen. Have them login again using those details.
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