Once you have created an account, you will be able to login in and review previous support tickets. This is a great way to remember a previous solution. To do this, do the following: - With the email address and password created above, login into IDS's Support Portal: https://idsservices.atlassian.net/servicedesk/customer/portal/1.
- On the top right hand side of the screen, click on "Requests."
- Use the first drop down to select:
- "Any Status" to view a support ticket.
- "Open requests" to view any support ticket that is still active
- "Closed requests" to view any support ticket that was resolved.
- When you see the Support Ticket you are looking for, click on its "Reference" ID to read the history and details.
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