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Find the App in your app page
Click to open. This will bring you to the login page.
Enter in your username and password.
Then click on “Sign In”
If you see an error that says, “Error - Invalid credentials”, that means your typed in username and/or password was not correct. Try again. If it still doesnt work, please contact your admin to see if they can reset your password.
If the screen says, “No Internet Connection”, then your phone is not connected to a stable data connection. Please reconnect your mobile device.
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To pick up a CWD Shipment, please do the following:
Once you have logged ininto the app, you will see this screen.
Enter in a Return ID. Please noteNote:
If the Return ID written on the box looks like this: 59182 (6 digits), then add 3 zeros infront in front when you type in the Return ID. For example 59182 would look like this: 00059182
Some of the Return IDs will may look like this: 10123456, starting with '1'. These are also legitlegitimate Return IDs.
Then click the right arrow.
The app will pause as:
The Return ID is sent to the Serverserver.
The Server server then looking looks for a shipment with:
A Service Level of “CWD Shipment”.
In a status of New “New” or Dispatched“Dispatched'.
Excluding shipments with a status of Picked Up ‘Picked Up” or Verified“Verified”.
This can take a few seconds.
If there are a number of shipments that match the Return ID , the screen will go black as the shipments are downloaded onto the device.
If you see this screen:
Then there are no shipments that match that Return ID.
Please enter in the Return ID again.
If you still see this message, put the shipment aside and contact your supervisor.
If shipments were successfully found, you will see this screen.
Affix a Return Barcode onto one shipmentpackage of the CWD Shipment.
Then tap one of the shipments on the app.
You will then see this pop up
Scan the barcode you affixed onto the shipment in point 9 above.
That barcode will appear in the pop up.
Click “Accept”
The scanned shipment will now appear in blue.
Repeat steps 9 to 15 above for each package in the CWD Shipment.
When all packages have been scanned, all shipments will appear in blue.
If you are missing a package in for the shipment, click cancel and put the shipment aside until all packages are available.
If all shipments are blue, click the “Finalise” button located on the bottom of the screen.
On the next pop up, enter in your name.
Then click on the “sign” button
Sign your name onto the screen.
Then click the “ok” button.
Then click on the “Finalise” button.
You are now done. You can repeat for each CWD Shipment.
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