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When the Rate Wizard generates a rate, it looks at the Pick Up and the Delivery Address' Zones. The Zone is automatically selected by IDS by matching what is in the Postal Code/Zip field of the Pick Up Address and the Delivery Address with the correct Zone.
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Service Levels are created and edited in the Rate Wizard in the Service Level screenScreen, please refer to this article: How to Create a Service Level
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Package Types are created and edited in the Rate Wizard in the Package Type screenScreen, please refer to this article: How to Create Edit a Package Type
Then the Rate Wizard looks up the Zones, Service Level and Package Type in the Rate Matrix Screen to generate the price.
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