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The next button allows you to mark the shipment as Undeliverable, this will notify the dispatcher that the shipment cant be delivered. This maybe turned off for your company.
This "Undeliverable" can be customized to automatically email your company's customer services department that the shipment cant be delivered.
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When you click this button the following screen appears.
- Can be used at the point of Pick Up (for Chain of Custody) and at the point of Delivery.
- To capture a Signature, simply have the shipper or the receiver sign the screen with their finger or a stylus.
- Depending on your company's setting, this maybe set so that a signature must be captured to deliver a shipment.
- If you need to recapture a signature, touch "clear" on the top right hand side of the screen.
- When you are done, click "OK" to return back to the Trip Details Screen.
- The next button will show as either:
If the shipment is for Pick Up. Simply click to update the shipment's status to Picked Up.
If the shipment is for Delivery. Simply click to update the shipment's status to Verified.
clicking this button will return you back to the previous screen.
If you put your finger press and hold on the Pick Up or the Delivery Address sections and hold it, the following pop up will appear:
If there is a phone number for this address, to phone that address contact directly, click on "Dial":
If you click on "Map", the IDS 2 App will open up your phone's default mapping app (most likely Google Maps) and map either the Pick Up or the Delivery Addressthe address you selected:
If you are using Google Maps, you can then turn on GPS Turn by Turn Navigation to navigate you to the address.
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- How to set your Default Map App: httpshttp://supportwww.googleandroidauthority.com/waze/answer/6291190?hl=enchange-default-apps-android-2-633572/
- How to use Google Maps App: https://support.google.com/maps/answer/6139433?hl=en
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